Shipping Policy
1. Shipping Rates
Shipping rates are calculated based on the weight of your order and your location.
2. Shipping Times
Orders are typically processed, shipped and delivered within 3-5 business days.
3. International Shipping
We offer international shipping to select countries. Please note that customs duties and taxes
may apply. Orders will be delivered within 10 business days.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Refund Policy
1. Eligibility for Refunds
Refunds are only available for products that are returned in their original condition within 3 days of purchase.
2. Refund Process
To request a refund, please contact our customer support team with your order details.
3. Refund Timeframe
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. Once approved, refunds will take 10 business days to be credited into the beneficiary’s bank account.
4. Exchanges
We only replace items if they are defective or damaged. Incase of exchanges, we will initiate the process within 5 days and the replacement will be delivered within 10 days.
Contact Us
For any questions or concerns regarding your shipment, please contact our customer support team:
Email: care@babyandjoy
Phone: +91 63815 45942
Hours: Monday to Saturday, 10:00 AM – 6:00 PM
